Return Policy
We sincerely hope that your Stio® product will accompany you in the epic and everyday moments of your daily life, but if it's not the right fit for you, returns or exchanges can be made within 30 days of the order date. Items must be clean, unworn, unwashed and unaltered with all original tags still attached. Please note that outbound shipping fees and parcel protection charges (if selected) are non-refundable.
Items that may not be eligible for returns or exchanges include giveaway or promotional items, or items marked as All Sales Final. Please contact us if you are unsure about the eligibility of your return.
Holiday Extended Return & Gift Exchange Policy:
Orders or purchases made between November 1, 2025 and November 30, 2025 are eligible for return or exchange through January 9, 2026. Orders or purchases made outside of this window follow our standard policy of 30 days from the order date.
Online Order Returns & Exchanges
Returns and exchanges are easy and free! Locate the order number on your confirmation email or receipt, then start your return or exchange through our online return portal. Please drop off your return or exchange at FedEx within 15 days or it will be canceled. If that happens, you can continue by starting a new return. If you are exchanging, your exchange order will ship at the time you drop off your return with the carrier.
To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund.
All Stio Second Turn® items are final sale.
In-Store Order Returns, Exchanges, or Gift Exchanges
Items purchased from a Mountain Studio™ can easily be exchanged or returned in-store. While in-store purchases cannot be returned or exchanged through our website's return portal at this time, you can contact us to receive a free return shipping label if you are not currently near a Mountain Studio™ location.
International Orders
Canada: Most purchases made in Canada can be returned through our online return portal. Some items are not eligible for portal returns. Please contact us for assistance with these.
Other International Orders: For all other international returns or exchanges, please contact our Customer Experience team directly to receive a return label. Exchanges are handled as a repurchase: you’ll return your original item for a refund, then place a new order for the replacement item.
Stio (ft. BirdieBlue) Returns & Exchanges
Returns and exchanges are only allowed through participating retail stores. We cannot accept returns or exchanges online via Stio.com or over the phone with our customer experience team.
Need to submit a warranty? All items in this collection are covered by BirdieBlue's lifetime warranty. Start your warranty with BirdieBlue at https://shopbirdieblue.com/pages/faqs
Return Timeline
Once you drop your return package off with the carrier, please allow 5-10 business days for your return package to arrive at our warehouse. You will receive an automatic email notification once it has been received. After it has arrived, up to an additional 10 business days will be required for processing. You will receive an automatic email notification confirming that the processing has been completed and your refund has been initiated.
Please note, depending on your financial institution it may take up to an additional 10 business days from the processing date for the refund to post to your bank account.
Possible Delays
Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 business day timeframe. Please follow your return tracking number for details.
Stiosphere Returns & Exchanges
Stiosphere customers are ineligible for free returns. If you are a Stiosphere customer, all returns are subject to a $5 return fee. Exchanges for the same style in a different color or size do not have a return fee.
